Tropical Cool Duck

We process and ship most orders within 3 to 5 business days. Custom and 3D-printed items may take 7 to 14 business days depending on production time.

All orders are shipped via USPS, UPS, or FedEx depending on size and destination. Tracking information will be provided once your order has shipped.

Delivery times vary based on location and carrier. Most domestic orders arrive within 3 to 7 business days after shipment.

We are not responsible for carrier delays, weather disruptions, or incorrect shipping addresses provided at checkout. Please double-check your address before placing your order.

If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery so we can assist with a resolution.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.